NomiNomi support
Email a real person and we will usually reply within one to two business days. Include your iPhone or iPad model, app version and what happened.
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Quick answers
Is Nomi free?
Nomi is free to download. New accounts receive three AI meal scans. Barcode scanning, manual logging, water, weight and progress tracking remain free. Optional Nomi Pro unlocks AI scans subject to fair use.
What happens to my meal photos?
Original photos remain on your device. A resized copy is sent securely for analysis and is not stored on Nomi’s servers. See the Privacy Policy for providers, processing and retention details.
Does Nomi work offline?
Food, water and weight logging work offline and sync later. AI meal scans require an internet connection, but you can save a photo and analyze it when you are connected.
Can I correct an AI result?
Yes. Change an item or serving directly, or describe the correction in plain words, such as “only 2 eggs” or “cooked in butter.”
Can Nomi scan barcodes?
Yes. Barcode scanning and open-food-database search are included alongside quick add, recents, favorites and custom foods.
Can I export or delete my data?
Yes. Export your information or delete your account from Settings. Deleting an account does not automatically cancel an App Store subscription.
Purchases and refunds
Restore a purchase in Nomi Settings. Apple handles refunds through reportaproblem.apple.com. Cancelling a subscription and deleting a Nomi account are separate actions.